Privacy Policy

1. Introduction

This Privacy Policy explains how Wavio (“we”, “our”, “us”) collects, uses, and protects personal data when you use our website (www.wavio.co.uk) or contact us.

Wavio Ltd is a company registered in England and Wales. We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Wavio Ltd is the data controller responsible for your personal data.

2. Data We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

• Name
• Email address
• Company name
• Message content (via our contact form)

Technical information collected automatically:

• IP address
• Browser type and version
• Device information (operating system, screen resolution)
• Analytics data (pages visited, session duration, referring URLs)

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries submitted through our contact form.
• To provide information about our services when requested.
• To manage and maintain business relationships.
• To maintain the security and performance of our website.

Legal bases:

• Legitimate interest: We process your data where it is necessary for our legitimate business interests (e.g. responding to enquiries, improving our services), provided these are not overridden by your rights and freedoms.
• Consent: Where you have opted in to receive marketing communications, we rely on your consent. You may withdraw consent at any time.

4. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party providers who assist us in operating our website and delivering our services, including:

• Hosting providers: For secure storage and delivery of our website and platform.
• Analytics providers: To help us understand how visitors use our site and improve the experience.
• Email systems: To send responses to enquiries and, where consented, marketing communications.
• Legal authorities: Where we are required to do so by law, regulation, or legal process.

All third-party providers are contractually bound to protect your data and only process it on our behalf.

5. Data Retention

We retain personal data only as long as necessary to respond to enquiries or comply with legal obligations. For general enquiries submitted through our contact form, personal data is retained for up to 24 months after our last interaction with you. After this period, data is securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data in certain circumstances.
• Right to restrict processing: Request that we limit how we use your data.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to data portability: Receive your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at info@wavio.co.uk. We will respond within one month of receiving your request.

7. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

• HTTPS encryption across our entire website.
• Secure, access-controlled servers.
• Restricted access to personal data on a need-to-know basis.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about how we handle your data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have not been respected.